Every Aurxio job is different. The scope, materials, property conditions, customer-supplied products, project value and level of continuing responsibility can vary significantly. For that reason, warranty coverage is determined job by job and must be agreed in writing.

1. No Automatic or Standard Warranty

No standard workmanship warranty, service warranty, repair guarantee, product warranty or fixed warranty period is included merely because Aurxio performs a service or completes a project.

A website description, advertisement, technician discussion, text message, verbal statement, invoice heading or general reference to quality does not create a warranty unless the warranty is expressly written into the customer’s accepted agreement by an authorized Aurxio representative.

2. When an Aurxio Workmanship Warranty Applies

An Aurxio workmanship warranty applies only when the initial accepted quotation, work order, project agreement or signed warranty addendum clearly confirms all of the following:

• The specific work or installation covered.
• The exact warranty period.
• The date the warranty begins.
• The covered workmanship issue or performance standard.
• The exclusions and customer responsibilities.
• The available remedy.
• Any additional warranty price or service fee.

If the accepted agreement is silent about a workmanship warranty, no voluntary Aurxio workmanship warranty is included.

3. Optional Additional Workmanship Warranty

A customer may request additional workmanship warranty coverage before the quotation or project agreement is accepted. Aurxio may offer, price, limit or decline the request based on the service, project risk, materials, site conditions, service area and available personnel.

Optional warranty coverage becomes valid only after Aurxio issues a written warranty addendum or includes the warranty in the accepted agreement and the customer pays any applicable charge.

A request made after the work is completed does not create retroactive coverage. Aurxio may, at its discretion, offer prospective coverage after a paid inspection and written approval, but the new coverage will not apply to a condition that already existed or had already been reported.

4. What an Express Workmanship Warranty Covers

Where a written workmanship warranty is included, it covers only a defect caused by Aurxio’s performance of the specific labour identified in the agreement. It does not automatically cover the entire property, the customer’s equipment, manufacturer defects, unrelated systems or work performed by another person.

Aurxio’s normal remedy for an approved workmanship claim is to inspect and correct or re-perform the covered portion of the work within a reasonable time. A refund, complete replacement, consequential-loss payment or upgrade is not included unless the written warranty or applicable law specifically requires it.

5. Materials, Products and Equipment

Products, fixtures, devices, components and materials are normally covered, if at all, by the warranty offered by their manufacturer, distributor or supplier. The manufacturer or supplier controls its warranty period, registration requirements, exclusions, claim approval, repair, replacement and shipping process.

Aurxio does not provide an additional product or materials warranty unless the accepted agreement expressly says that Aurxio is providing one. Aurxio may provide available receipts, model numbers, serial numbers or other reasonable documentation to help the customer contact the manufacturer or supplier.

A manufacturer’s approval to repair or replace a product does not automatically include Aurxio labour, removal, reinstallation, programming, travel, shipping, lift rental, access equipment, patching or restoration. Those costs are the customer’s responsibility unless the manufacturer pays them or the initial agreement expressly includes them.

Aurxio is not responsible for a manufacturer or supplier refusing, delaying, limiting or ending its warranty, except to the extent the issue was caused by Aurxio’s own covered workmanship or applicable law requires otherwise.

6. Customer-Supplied Products and Materials

Aurxio provides no product warranty for a television, mount, camera, recorder, access-control device, networking product, fixture, material or other item supplied by the customer or another party.

Aurxio may install customer-supplied items after a reasonable visual and compatibility review, but does not guarantee that they are genuine, complete, compatible, defect-free, correctly sized, supported by the manufacturer or suitable for the property.

Additional labour, travel, removal, reinstallation, troubleshooting or configuration caused by missing parts, defects, incompatibility, account locks, unavailable passwords, obsolete products or a manufacturer replacement is chargeable unless the issue was caused by Aurxio’s covered workmanship.

7. Licensed Trades, Subcontractors and Third-Party Work

A project may include work performed by a licensed trade contractor, specialty subcontractor, authorized service provider, manufacturer representative or another third party. Any separate warranty offered by that party is governed by its own written terms.

Aurxio provides a warranty for third-party work only when the Aurxio agreement expressly states that Aurxio is assuming that warranty obligation. Otherwise, Aurxio may reasonably assist with communication but does not replace the third party’s warranty.

8. Exclusions from Any Express Workmanship Warranty

Unless the written warranty specifically says otherwise, coverage does not include:

• Work, products, materials, rooms, devices or systems not listed as covered.
• Pre-existing defects, concealed conditions, structural movement, settlement, rot, corrosion, moisture, mould, asbestos, pests or previous non-compliant work.
• Normal wear, aging, cosmetic change, shrinkage, expansion, fading, discolouration, minor variation or routine maintenance.
• Misuse, neglect, accident, impact, vandalism, theft, fire, flooding, weather, power surge, lightning or events outside Aurxio’s reasonable control.
• A customer, occupant, building manager, manufacturer, utility, internet provider or third party changing, moving, opening, repairing, resetting, reprogramming or damaging the work.
• Failure to follow operating, maintenance, cleaning, environmental, power, internet, subscription, password or manufacturer requirements.
• Customer-supplied products, manufacturer defects, product recalls, discontinued products, expired support, cloud outages, firmware changes or software incompatibility.
• Batteries, lamps, filters, storage media, consumables and other routine replacement items.
• Security, CCTV, access-control or alarm systems as a guarantee against crime, loss, injury, unauthorized entry, missed recording, delayed notification or service interruption.
• Matching an existing paint, texture, grout, stone, tile, flooring, wood, finish, pattern, colour or discontinued material.
• Damage or performance issues resulting from an inaccurate customer description, undisclosed hazard, denied access, unauthorized direction or work performed against Aurxio’s written recommendation.

9. Customer Responsibilities

Where an express warranty is provided, the customer must:

• Keep the accepted agreement, invoice, manufacturer documents and proof of purchase.
• Complete any manufacturer registration required for product coverage.
• Use and maintain the work and equipment reasonably and follow instructions.
• Keep required power, internet, subscriptions, software and environmental conditions available.
• Report a suspected covered issue promptly and before it becomes materially worse.
• Stop using an item where continued use may be unsafe or cause further damage.
• Provide reasonable access for inspection and correction.
• Avoid unauthorized repair, alteration or removal before Aurxio has a reasonable opportunity to inspect, except where urgent action is required for safety or to reduce further damage.

10. How to Request Warranty Review

Send the customer name, job number, service address, accepted agreement, description of the issue, date it was discovered and supporting photographs or video to [email protected].

Aurxio will first confirm whether the job includes an active written workmanship warranty. If no warranty was included, Aurxio may still offer inspection, troubleshooting or repair as a new paid service.

Where a warranty exists, Aurxio may troubleshoot remotely, inspect the work, request manufacturer information or arrange an appropriate service visit. If the issue is not covered, Aurxio will disclose any proposed diagnostic, travel, labour or material charge before additional work proceeds.

11. Warranty Period and Expiry

The warranty period, if any, is the period written in the accepted agreement. It begins on the date stated in that agreement, normally substantial completion, handover or another clearly identified date.

An inspection, communication, service visit or goodwill repair does not restart, renew or extend the warranty unless Aurxio confirms the extension in writing.

12. Original Customer and Property

Unless the written warranty states otherwise, an Aurxio workmanship warranty applies only to the original customer and the original service address. It is not transferable to a new owner, tenant, property or project without Aurxio’s written approval.

13. Goodwill Assistance

Aurxio may choose to inspect, advise, adjust or assist with an issue even when no warranty exists or the warranty has expired. Goodwill assistance is voluntary, applies only to that situation and does not create an ongoing warranty or admission of responsibility.

14. Non-Waivable Legal Rights

This Policy describes Aurxio’s voluntary contractual warranty position. It does not exclude, waive or limit a right, condition, remedy or responsibility that applicable consumer, sale-of-goods or other law does not allow the parties to exclude.

Where Aurxio is legally treated as the seller or supplier of a product, any mandatory legal obligation applies despite language assigning the manufacturer’s voluntary warranty process to the manufacturer.

15. Contact

Aurxio Integrations & Contracting Inc.
15561 78A Avenue, Surrey, BC V3S 8V5, Canada
Email: [email protected]
Canada: +1 (672) 966-6747
United States: +1 (628) 224-9036